Return Policy

Thank you for shopping at FreshColorStee.com. We are committed to providing our customers with high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we offer a straightforward replacement policy to ensure your shopping experience is hassle-free. Please review the following terms and conditions carefully:

  1. Returns:

1.1 Eligibility for Returns: We accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Any product that shows signs of use, damage, or alterations will not be eligible for a return.

1.2 Return Process: To initiate a return, please follow these steps: a. Send an email to hello@freshcolorstee.com with the subject line "Return Request" and include your order number, the name of the product you wish to return, and the reason for the return. b. Our customer support team will review your request and respond with further instructions, including the shipping address for the return.

1.3 Shipping Costs: Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.

1.4 Refund: As per our policy, we do not provide refunds. All returns will be replaced, which you can will get at our shipping cost.

  1. Damaged or Defective Products:

2.1 Inspection upon Delivery: Upon receiving your order, please inspect the package and the products immediately. If you notice any damage or defects, please take clear photographs and contact us at hello@freshcolorstee.com within 48 hours of delivery.

If you have any questions or concerns regarding our Return Policy, please contact us at: Email: hello@freshcolorstee.com.Thank you for shopping with FreshColorStee.com. We value your trust and are committed to ensuring your satisfaction with our products and services.